Consumer Duty

The Consumer Duty, which is being introduced by the Financial Conduct Authority (FCA) sets higher and clearer standards of consumer protection across financial services. This will require firms to act to deliver good outcomes for customers, even if it means sacrificing some of their own profits.

GAPinsure.com put customers at the heart of everything we do and very much welcome this initiative as it will provide further guidance on how we can:

  • Provide our customers with clearer and more concise information about our products and services.
  • Offering fair value to customers with transparent, affordable monthly premiums
  • Make it easier for customers to switch to a different provider or to cancel their policies.
  • Provide customers with fair and reasonable compensation if they make a claim
  • Help the company to ensure that it meeting ourobligations to customers and to deliver good outcomes for them.

The dedicated team at GAPinsure.com continually review products, services, and customer communications to ensure we are meeting customer and FCA Standards however if you have any feedback or questions please don’t hesitate to get in touch via our Contact Us Page.

IIn 2024 the FCA announced that multiple insurance firms have agreed to pause sales of Guaranteed Asset Protection (GAP) insurance, following a request from the FCA. An action taken after dealerships failed to provide a fair value product to customers. GAPinsure.com is one of a handful of providers whom have been given permission by the FCA to provide GAP insurance in the wake of this review. Read more on our response to the FCA’s GAP insurance concerns.